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Refund Policy

At Radiant Roshni, we are committed to providing you with the highest quality products and ensuring your complete satisfaction. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward Refund Policy to address your concerns.

  1. Eligibility for Refunds: a. You may be eligible for a refund if you return the purchased product(s) within the specified return period, which is typically 7 days from the date of delivery. Please check the product page or your order confirmation email for the exact return period applicable to your purchase. b. To be eligible for a refund, the returned product(s) must be unused, in their original packaging, and in the same condition as when received.

  2. Initiation of Refunds: a. To initiate a refund, please contact our customer support team within the designated return period. You can reach out to us via email, phone, or through the messaging platform on our website. b. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.

  3. Return Shipping: a. If the return is due to a manufacturing defect or an error on our part, Radiant Roshni will cover the return shipping costs. b. If the return is due to a change of mind or other non-manufacturer-related reasons, you will be responsible for the return shipping costs. c. We recommend using a trackable shipping method to ensure that the returned product(s) reach us safely.

  4. Refund Process: a. Once we receive the returned product(s) and inspect their condition, we will process your refund. b. Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account.

  5. Non-Refundable Items: a. Personalized or customized items may not be eligible for a refund unless there is a manufacturing defect or an error on our part. b. Clearance or sale items are typically considered final sale and may not be eligible for a refund.

  6. Damaged or Defective Products: a. If you receive a damaged or defective product, please notify us immediately. We may request photographic evidence to assess the issue. b. In case of damaged or defective items, we will provide a full refund or arrange for a replacement, including return shipping costs.

  7. Refund Disputes: a. In the rare event of a refund dispute, we will work diligently to resolve the matter to your satisfaction. b. If you believe a refund was not processed correctly or have any other concerns, please reach out to our customer support team, and we will investigate the issue promptly.

Please note that our Refund Policy is subject to change, and any updates will be reflected on our website. By making a purchase on our website, you acknowledge and agree to abide by this Refund Policy.

For any further questions or assistance regarding our Refund Policy, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Radiant Roshni is delightful and hassle-free.